Rua da Liberdade, 94, Vila Alice, Luanda, Angola
Mon-Fri, 9h00-18h00, helpdesk 24/7
RCS ANGOLA started its activity in 2004 as a subsidiary of the international group "Global Computing". An autonomous unit management model has allowed for continuous development and the ability to adapt to the many specific challenges of the Angolan market. During this course of time a historic milestone took place in 2009 when RCS reoriented its strategy, becoming a supplier of value-added services thus shifting the initial activity of commercializing IT equipment to second place.
In 2010 RCS ANGOLA was the first company to offer Managed Print Services on the Angolan market. Since then the services sector has continually increased, representing today more than 60% of the company's turnover.
As a consequence of this strategy based on “value-added services”, RCS ANGOLA has also adapted and reinvented its internal organization, not only in terms of its teams’ roles and supervision but also as far as the management model, processes and instruments are concerned. Over these years we have focused our efforts on the ultimate goal of improving the quality of our services and adapting to the demands and requirements of our clients.
With a Helpdesk team of 30 members, 24/7 assistance, technical centres throughout the country and partnerships with the major international players, RCS ANGOLA is now structured to adequately respond to the market’s needs regarding services and support of technological infrastructures.
With a local team of 150 workers plus the support provided by an international group with 500 staff members present in 7 countries, RCS ANGOLA is prepared to face the challenges presented by its clients, adding value to their businesses, not only in the matter of cost reduction but also supplying valuable information to boost business growth.
With solutions for digital transformation, RCS is at this time a partner and ally of Angolan companies which are the key players in the fourth industrial revolution.
Helpdesk services provided by 30 workers, 24 hours a day, 365 days a year
A local team of 150 employees, technical support centres spread throughout the country, SLA-oriented culture
Sustained by an international group, present in 7 countries, international procurement and purchasing centre concept
IT and printing solutions, electronics, electromechanics, cabling, UPS
Spare and replacement parts stock management, consumables management, activity reports
To boost its development and guarantee the know-how and response our clients require and expect, RCS ANGOLA has reorganized its structure into “Business Units”. The “Business Units” are supported by technical departments which provide the skills and technical knowledge both vertically and transversally. This organizational structure ensures the technical competencies needed for the different areas and facilitates a closer and more specialized commercial follow-up of our clients.
The ENERGY Business Unit established in 2016 and based on the partnership with the WAYNE brand of the DOVER Group, one of the world's three largest fuel pump manufacturers, focuses on maintenance services of fuel retail sites in terms of the technological infrastructures of the stores along with the electromechanical systems to be found on the plates.
The PAYMENT Business Unit created in 2016 and sustained by our partnership with SPECTRA, a brand which specializes in payment terminals certified by EMIS - Competent Authority in Angola, focuses on the selling, implementation and maintenance of equipment and systems related to electronic banking.
PrintingTechnical team dedicated to printing technologies (printers, all-in-one printers, card printers, plotters, scanners, etc.)
ElectronicsTeam dedicated to the maintenance of hardware of all other equipment not covered by the printing department
Cabling solutionsTeam dedicated to the physical installation of power or IT networks including optical fiber cable
ElectromechanicsTeam dedicated to providing assistance to electromechanical infrastructures (supply pumps, generators, etc.)
It SolutionsTechnical team dedicated to giving IT support services (networking, IT networks, software solutions)
UPSUPS maintenance team
Integrated Management System Policy
Providing services of excellence exceeding the needs and expectations of customers.
Protecting the Environment through the identification, control of environmental aspects, and impacts caused, and the implementation of environmental programs, including the proper management of solid waste and the prevention of pollution.
Preventing occupational incidents and illnesses among employees by developing a culture of prevention.
Continuously train and develop Human Capital, providing favorable conditions for the efficient execution of tasks, professional growth and the achievement of the company’s objectives in balance with the protection of the environment and people.
Assuming the commitment with the continuous improvement of the Integrated Management System, and with the fulfillment of legal and other requirements.
Investing in continuous improvement across the company’s breadth of activity in balance with the company’s self-sustainability and interests.
HeadquartersRua da Liberdade, nº94
Vila Alice - Luanda - Angola
Helpdesk: (+244) 932 896 199
Comercial: (+244) 932 896 190
WarehouseRua Eugénio de Castro, no. 189
Vila Alice - Luanda - Angola
Lobito branchAvenida da Independência nº48
Restinga – Lobito – Angola
Contact person: (+244) 932 896 208
Lubango branchRua Deolinda Rodrigues
Bairro Antonio Agostinho Néto
Lubango - Angola
Soyo branchAv. do Aeroporto, Rua Direita da faturação da Sonangol.
Malange branchRua do Maxindão, Bairro Maxinde
Over the years, RCS ANGOLA has established several international partnerships in order to strengthen its technical and commercial presence in Angola. In addition to historical partnerships with major IT products manufacturers such as Dell, APC, Hewlett-Packard, Cisco, Microsoft and Ricoh, RCS ANGOLA has fostered partnerships in its diverse business areas. With these partnerships we aim to assure commercial response and technical support for each line of products we commercialize. At the commercial level RCS places orders directly with the main brands, thus promoting greater competitiveness and enabling our customers to follow the status of their purchase orders from the moment they are placed up to point when the goods are delivered. At the services level these partnerships are the last tier of support, enabling access to the manufacturers' expertise or incorporating worldwide support contracts locally.